
Outsourcing customer service can seem scary or even impossible for a small eCommerce business. After all, we all know that outsourced customer service agents often don’t understand or care. At the same time, running an eCommerce business is hard enough without getting bogged down in change of address requests and returns processing.
If you are looking for a customer service solution without the cost of hiring, we are here for you with our small business to small business personalized outsourced customer service.
If you’re ready to outsource your customer service, here are 7 great reasons to hire a fellow small business:
In a small business, every customer is a big deal and no one knows that better than another small business. We treat every customer with kindness and respect!
You may be small potatoes to a big firm, but not here! We keep our customer base small enough that we can become experts on their products, policies, and preferences!
Remember the days before you were answering customer emails? You could go on a vacation without interruption or spend a few hours focused on your next big thing without trying to track down a lost package. With trusted customer service outsourcing you can get your time back.
For so many small eCommerce businesses, outsourced customer service feels like an impossibility. Most customer service firms have big minimums and just don’t want to work with small businesses. Key Fulfillment has no minimums because we know that helping you grow is the best way to help us all succeed!
There is nothing more frustrating than waiting 24, 48, or even more hours for a simple response. That won’t happen here! We respond to emails throughout the day and ensure they are all answered before we close the doors at the end of the day.
eCommerce businesses have unique needs. With more than 20 years serving the industry we leverage our expertise and contacts in the shipping industry to alleviate your customer's concerns.
Your shipping and returns policies are essential to protecting your profit! At Key we have worked hard to learn how to communicate policies kindly and clearly. We won’t give in or make exceptions unless you want us to!
At Key Fulfillment Solutions we do way more than ship your orders! We would love to assist with your customer service whether or not we ship your packages!
If you are ready to get some help with your customer service email, you can give us a call at 720-486-2101, email us at info@KeyFulfillmentSolutions.com, or complete the contact request below.
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