top of page


Tariffs & Your Small Business
Isn’t small business ownership a roller coaster? And these last few weeks we all seem to have jumped on a tariff roller coaster. I must...
Cheneile Norasaeng
Mar 192 min read
0 views
0 comments


From One Small Business to Another: Questions to Ask Before Picking an eCommerce Fulfillment Provider
This new year has brought several new customers to Key Fulfillment; several of whom came to us after bad experiences with big box...
Cheneile Norasaeng
Feb 172 min read
4 views
0 comments


8 Reasons Why Quality Virtual Customer Service is Worth the Money
Where has all the good customer service gone? It’s hard to come by these days. We’ve all been stuck in a loop of bad customer service or...
Cheneile Norasaeng
Jan 32 min read
8 views
0 comments


Postage Rate Increase on January 19, 2025
The USPS is ringing in the New Year with a postage rate increase. However, even though postage rates technically go up on January 19th,...
Cheneile Norasaeng
Jan 32 min read
4 views
0 comments


I’m Sorry: The Most Meaningless and Meaningful Words in eCommerce Customer Service
Recently, I was trying to teach my 6-year-old the difference between a meaningful apology and hollow words. I’m not sure she got it but...
Cheneile Norasaeng
Dec 11, 20242 min read
3 views
0 comments


What I Am Thankful for This Thanksgiving
Each year my family and I make this giant paper turkey on our wall and we write things that we are thankful for on each feather. These...
Cheneile Norasaeng
Nov 27, 20241 min read
2 views
0 comments


Your Holiday Survival Guide to USPS Lost & Late eCommerce Packages
It’s that time of the year when we are all depending on the shipping carriers to deliver! As you know, most eCommerce packages are...
Cheneile Norasaeng
Nov 16, 20243 min read
1 view
0 comments


5 Ways to Make Your Customer's Day with Your eCommerce Customer Service
eCommerce customer service can feel monotonous sometimes. After all, so many of the questions have the exact same answer. At Key, we...
Cheneile Norasaeng
Oct 29, 20242 min read
7 views
0 comments


eCommerce Shipping Deadlines for Christmas Delivery
It’s that time of year again when we all start ramping up for Black Friday Sales and last-minute Holiday shipments. Now is the time to...
Cheneile Norasaeng
Oct 29, 20241 min read
8 views
0 comments


4 Great Reasons Why You Shouldn’t Outsource Customer Service
Did you know that even small eCommerce businesses like you can outsource their customer service at a reasonable price? You can! But,...
Cheneile Norasaeng
Oct 23, 20242 min read
8 views
0 comments


7 Reasons to Outsource Customer Service to a Fellow Small Business
Outsourcing customer service can seem scary or even impossible for a small eCommerce business. After all, we all know that outsourced...
Cheneile Norasaeng
Oct 2, 20242 min read
9 views
0 comments


Our 10 Favorite Ways to Save on eCommerce Fulfillment Postage
Have you adjusted to the latest postage rate increase? They seem to be coming more frequently than ever before and perhaps it’s time to...
Cheneile Norasaeng
Aug 30, 20243 min read
11 views
0 comments


“Tracking Says My Package Was Delivered BUT It Wasn’t!” Lost Package Do's And Don'ts
Did you know that the Post Office allows packages to be marked delivered 24 hours before they are delivered? It doesn’t make much...
Cheneile Norasaeng
Jul 29, 20242 min read
12 views
0 comments


Ground Advantage: Our Thoughts One Year In
Ground Advantage just celebrated its 1st Birthday. The Post Office introduced the new service last year to replace a hodgepodge of...
Cheneile Norasaeng
Jun 23, 20241 min read
10 views
0 comments


10 Ideas to Personalize eCommerce Shipping Packages for Under 10¢
We have been talking about prices going up for so long that I think we must all be getting a bit sick of it so I’ll cut straight to the...
Cheneile Norasaeng
May 27, 20242 min read
7 views
0 comments


Inventory Management Spring Cleaning Checklist
Spring has sprung and what better time to do a bit of spring cleaning with your inventory? Managing eCommerce order fulfillment can be...
Cheneile Norasaeng
May 1, 20242 min read
5 views
0 comments


10 Questions to Ask a Perspective Order Fulfillment Provider
Recently I spoke with a small business owner who had finally found a good order fulfillment provider after 5 bad experiences! He detailed...
Cheneile Norasaeng
May 1, 20242 min read
3 views
0 comments


Tips to Go Green With Your Packaging
Earlier this month we offered you 5 tips to reduce the environmental impact of your Shopify fulfillment. Now we have a second edition...
Cheneile Norasaeng
Mar 28, 20242 min read
10 views
0 comments


5 Tips to Go Green With Your eCommerce Shipping
Earth Month is herr and at Key we are celebrating by giving you tons of ideas for greening up your order fulfillment. Today we are...
Cheneile Norasaeng
Mar 28, 20242 min read
4 views
0 comments


Common Mistakes with International Shipping
We know that international shipping can feel overwhelming but it is also a great business opportunity for small businesses so this month...
Cheneile Norasaeng
Feb 28, 20242 min read
8 views
0 comments
bottom of page