Isn’t small business ownership a roller coaster? And these last few weeks we all seem to have jumped on a tariff roller coaster. I must...

This new year has brought several new customers to Key Fulfillment; several of whom came to us after bad experiences with big box...

Where has all the good customer service gone? It’s hard to come by these days. We’ve all been stuck in a loop of bad customer service or...

The USPS is ringing in the New Year with a postage rate increase. However, even though postage rates technically go up on January 19th,...

Recently, I was trying to teach my 6-year-old the difference between a meaningful apology and hollow words. I’m not sure she got it but...

Each year my family and I make this giant paper turkey on our wall and we write things that we are thankful for on each feather. These...

It’s that time of the year when we are all depending on the shipping carriers to deliver!   As you know, most eCommerce packages are...

eCommerce customer service can feel monotonous sometimes. After all, so many of the questions have the exact same answer. At Key, we...

It’s that time of year again when we all start ramping up for Black Friday Sales and last-minute Holiday shipments.   Now is the time to...

Did you know that even small eCommerce businesses like you can outsource their customer service at a reasonable price? You can! But,...

Outsourcing customer service can seem scary or even impossible for a small eCommerce business. After all, we all know that outsourced...

Have you adjusted to the latest postage rate increase? They seem to be coming more frequently than ever before and perhaps it’s time to...

Did you know that the Post Office allows packages to be marked delivered 24 hours before they are delivered?   It doesn’t make much...

Ground Advantage just celebrated its 1st Birthday. The Post Office introduced the new service last year to replace a hodgepodge of...

We have been talking about prices going up for so long that I think we must all be getting a bit sick of it so I’ll cut straight to the...

Spring has sprung and what better time to do a bit of spring cleaning with your inventory? Managing eCommerce order fulfillment can be...

Recently I spoke with a small business owner who had finally found a good order fulfillment provider after 5 bad experiences! He detailed...

Earlier this month we offered you 5 tips to reduce the environmental impact of your Shopify fulfillment. Now we have a second edition...

Earth Month is herr and at Key we are celebrating by giving you tons of ideas for greening up your order fulfillment. Today we are...

We know that international shipping can feel overwhelming but it is also a great business opportunity for small businesses so this month...