This new year has brought several new customers to Key Fulfillment, several of whom came to us after bad experiences with big box fulfillment providers. They left the old place feeling as if no one cared about their business….orders were not shipping, their requests were being ignored, and they were being asked to jump through one hoop after another. One customer even reported that they weren’t allowed to have a phone conversation with the customer service person assigned to

Outsourcing customer service can seem scary or even impossible for a small eCommerce business. After all, we all know that outsourced...

This time of year can be especially challenging for small eCommerce fulfillment businesses. Keeping up with order shipping and...