Recently I spoke with a small business owner who had finally found a good order fulfillment provider after 5 bad experiences! He detailed all the costs he had incurred in moving inventory and the headaches of dealing with errors and angry customers.
The conversation got me thinking; it can be hard for an eCommerce business to know which company will not just pick, pack, and ship but also care. Over the years, we have heard many horror stories that were the inspiration for this list of 10 questions you should ask your order fulfillment provider before signing a contract.
How fast will orders ship and will there be delays during busy times of the year?
What is the process if I would like to access my inventory and how much will it cost?
Will I have a dedicated account manager and, if so, who will it be?
How quickly will inventory be available to ship once it is received?
Which holidays are you closed?
What are some of the things you do to reduce shipping costs?
Do you offer rush shipping and, if so, what will the cost be?
How quickly will returns be processed?
Who is responsible for the cost of correcting errors?
If things don’t work out, can I cancel at any time and how many days of notice am I required to give if I wish to cancel?
How did your potential Shopify order fulfillment provider do with these questions? If you didn’t feel comfortable with their answers, we would love the opportunity to answer these questions and any other questions you have. Give us a call today at 720-486-2101 or email us at info@keyfulfillmentsolutions.com.
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